Privacy policy

PRIVACY POLICY

All references to this Privacy Policy Statement and to "My Dive Gear", "MyDiveGear.com", "MyDiveGear.com.au", "we" "us" or "our",  are to My Dive Gear (KNS Trading (Aust) Pty Ltd.), 92 Pier Street, Altona, Victoria Australia - ABN 77 138 290 498 

At My Dive Gear (KNS Trading (Aust) Pty. Ltd.), we are committed to respecting your privacy. Our goal in collecting personally identifiable information that we collect about our users is to provide you with the most useful and helpful web experience, in accordance with the Data Protection Act 1998.

DATA COLLECTION

Throughout online forms we will collect personal information including but not limited to Name, Age, Postal Address, Contact numbers, Email Address, and other contact details. When a purchase is made we will also be obtaining payment details.

We may collect personal information from you in a variety of ways including, without limitation, on forms, questionnaires and surveys, by our web site (including cookie collection), over the telephone, or person to person.

This information is collected to the extent that it is required for us to carry out the core business of supplying retail purchases, equipment and servicing to the customer.

We may use this information for the following purposes:

  • Communicate with you
  • Screen our orders for potential risk or fraud; and 
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
  • To perform statistical analyses measuring relative interest in the various areas of our site
  • To send email or conventional mail to you about our products and service
  • To recognise user access privileges

If customers share their product knowledge and recommendations with other users via the product review functionality, this data will be the sole property of My Dive Gear (KNS Trading (Aust) Pty Ltd) and could be used in any manner deemed appropriate by My Dive Gear (KNS Trading (Aust) Pty Ltd). This disclaimer relates to product information only.

If you have any questions/comments about privacy, please don't hesitate to e-mail us at sales@mydivegear.com.au

Sharing your personal Information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. My Dive Gear (KNS Trading (Aust) Pty Ltd.) takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Cookies

Cookies are pieces of information that a website can transfer to an individual's computer. We only use session-based cookies to gather anonymous website usage data to help us improve the structure and functionality of this Site. You can change your web browser settings to reject cookies or to prompt you each time a website wishes to add a cookie to your browser. Some functionality on the website may be affected by this.

Cookies are used to collect non-personal identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely for the purpose of gauging visitor traffic, tends and delivering personalised content to you while you are at this Site.

We will not attempt to identify users or their browser activities. However, there are some circumstances when we may need to disclose information that may be used to identify users to law enforcement authorities:
- where a law enforcement agency executes a warrant to inspect our records
- in the event of unlawful activity. For example, if malicious attacks are made on this Site or its related services.

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@mydivegear.com.au or by mail using the details provided below: 

My Dive Gear 
[Re: Privacy Compliance Officer] 
92 Pier Street, Altona VIC 3018, Australia